Reservations, Deposits and cancellations - Throughout year EXCLUDING July and August - A 10% non-refundable deposit is due at the time of booking in order to hold your reservation, with the remaining balance due upon arrival.

Reservations and Deposits - July and August ONLY - For our high-season summer bookings, a 50% deposit is required no later than March 15th and the balance is due by April 30th. Please note that we cannot hold your reservation if we do not receive your deposit on time.

Cancellation Policy -

1. If a booking is cancelled with more than 30 days notice, a 90% refund will be issued.
2. If a booking is cancelled with 30 days or less notice and the cottage is re-rented, an 85% refund will be issued.
3. If a booking is cancelled with 30 days or less notice and the cottage is not re-rented, no refund will be issued.

Pets - Regretably, pets are not permitted on site from Victoria Day weekend through Canadian Thanksgiving.

Bicycles - Bicycles are not permitted on the grassed areas of the resort.

Children - The Alders is ideally suited to families and children are very welcome.

Meals - All cottages include equipped kitchens. Though meals are not provided, an excellent selection of groceries and other supplies are available in nearby Courtenay or Campbell River.

Check-In - 4:00pm      Check-Out - 10:00am

Currency - Room rates are quoted in Canadian Dollars. For a conversion to your home currency, try using this handy online currency converter.

Taxes - 8% BC Hotel Taxes and 5% Goods & Services Tax (GST) are in addition to rates quoted.

Minimum Stay - During the summer season (July and August -- see Summer Season Accommodations section for exact dates), cottages are booked by the week. During the shoulder and winter season, cottages are booked either by the month to long-term guests, or on a short-stay basis with a 2-night minimum stay. However, please inquire, as conditions change and special arrangements can be made.